Shipping and Returns
We offer free shipping on all orders within Sweden. Available delivery options are shown at checkout before completing your purchase.
Our standard delivery time is 1–3 business days from when the order has been processed and shipped. During campaigns, product launches, holidays, or periods of high demand, delivery may take slightly longer.
Once your order has been shipped, you will receive tracking information via email, SMS, or the carrier’s app. Please check your spam folder if you cannot find the delivery notification.
If the delivery is delayed, missing, or marked as delivered without you having received it, please contact support@drinkelect.com and provide your order number.
Unclaimed Packages
Failure to collect a package is not considered as notifying us that you wish to exercise your right of withdrawal.
If a package is not collected and returned to us, we will charge a fee of 149 SEK to cover the costs of return shipping and handling. The fee will be deducted from the refunded amount.
The fee is not charged if the return is due to an error by ELECT or the carrier.
Returns and Right of Withdrawal
You have a 14-day right of withdrawal, calculated from the day after you received or collected your order.
For a return to be approved, the product must:
- be unused and unopened
- have an unbroken seal
- remain in its original packaging
- be in the same condition as when you received it
Opened or used products cannot be returned.
Free Returns
We offer free returns for returns that meet our return conditions. Once your return has been registered, we will send return instructions and a free return label.
Do not send back the products before you have received return instructions from us.
How to Initiate a Return
Email retur@drinkelect.com and:
- Enter your order number in the subject line.
- State which products you wish to return.
- Please describe the reason for the return in the message.
You do not need to provide a reason to exercise your right of withdrawal, but your feedback helps us improve our products and service.
Once we have processed your request, you will receive a free return label and instructions on how to complete the return.
Refunds
Once we have received and inspected the return, the amount will be refunded to the same payment method used for the purchase.
The refund will be processed without undue delay. We may withhold the refund until the products have been returned or until you have provided proof that they have been shipped.
After the refund has been processed, it may take a few banking days for the money to appear in your account.
Product or Flavor Exchange
Contact retur@drinkelect.com if you wish to exchange a product or flavor. Provide your order number and the product you wish to exchange for.
An exchange requires that the desired product is in stock. The product being returned must be unused, unopened, and have an unbroken seal. In some cases, the exchange is handled as a return followed by a new order.
Complaint
Contact support@drinkelect.com as soon as possible if you have received a damaged, faulty, or incorrectly delivered product.
Provide:
- order number
- a description of the problem
- clear images of the product
- images of the packaging and any transport damage
A complaint differs from a regretted purchase (right of withdrawal). If the complaint is approved, ELECT will cover the necessary costs for return or replacement delivery.
Contact Us
Questions about delivery or complaints:
support@drinkelect.com
Returns and exchanges:
retur@drinkelect.com
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