FAQ
Can't find the answer you're looking for? Email us at support@drinkelect.com.
You have a 14-day right of withdrawal starting from the day after you receive or pick up your order.
For a return to be approved, the product must be unused, unopened, and in its original packaging. The product's hygiene seal must not be broken – for health and hygiene reasons, we cannot accept returns of products with a broken seal.
Email retur@drinkelect.com and include your order number, which products you want to return, the reason for the return, and which product or flavor you might want to exchange for.
Please wait for return instructions from us before sending anything back. A direct exchange depends on the desired product being in stock – otherwise, it will be handled as a return followed by a new order.
Refunds are issued to the same payment method used for the purchase, without undue delay and no later than 14 days after we have received and inspected the return.
Once the refund has been processed, it may take a few additional business days for the money to appear in your account, depending on your bank or payment provider.
Klarna, Swish, Apple Pay, Google Pay, and debit and credit cards.
Yes, you enter a valid discount code in the designated field at checkout before completing your order. Discount codes cannot normally be combined with other codes or promotions unless otherwise stated.
Contact us as soon as possible at support@drinkelect.com with your order number. We'll do our best, but we can't guarantee a change if the order has already started processing.
If the package has already been shipped, you will need to receive it and register a return – failing to pick up the package does not count as a canceled or returned order.
For certain product launches, yes. This will be clearly stated on the product page along with the estimated delivery date. If the order contains both in-stock and pre-ordered products, the entire package may be shipped together once everything is available, unless otherwise stated.
We currently deliver within Sweden. Available delivery options are shown at checkout after you have entered your shipping address.
Normal delivery time is 1-3 business days from the time the order has been processed and shipped. During promotions, product launches, and periods of high demand, it may take slightly longer. Shipping is always free on all orders within Sweden.
As soon as your order has been shipped, you will receive tracking information via email, SMS, or the carrier's app. Please check your spam folder if you can't find the message.
First, check the status of the package via the tracking link. If the estimated delivery time has passed, the tracking hasn't been updated for a long time, or the package is marked as delivered but hasn't arrived – contact support@drinkelect.com with your order number and we'll help you investigate the delivery.
The recommended dose is one sachet per day. Mix with 300-500 ml of water, stir well, and serve ice cold. Do not exceed the recommended daily dose.
All our electrolytes are manufactured in Sweden, giving us close control over the entire process – from raw material to finished product.
The product is primarily designed for intense training and days with high fluid and salt loss. On a normal rest day without heavy sweating, your diet usually covers your needs – but in hot weather or during heavy sweating, it can still be relevant.
One sachet contains only 1 g of carbohydrates and 1 kcal. With regular intermittent fasting, the amount is very small, but with a strict zero-carb fast, it technically counts as a small carbohydrate intake – so it depends on the type of fasting you follow.
Only 1 kcal per sachet – an option for those who want to replenish electrolytes without unnecessary calories.
Yes. Contains only 1 calorie and is designed for those who want to keep their sugar and carbohydrate intake down while replenishing essential electrolytes.
